Terms of Service

1. Overview

These Terms of Service ("Terms") govern your use of the services provided by OpenClaw Setup, including remote or in-person OpenClaw installation, configuration, hardening, and related support. By purchasing or using our services, you agree to these Terms.

2. Services Provided

In-person services may be limited by geography and availability. We may update service scope, pricing, or availability at any time.

• Remote or in-person installation and configuration of OpenClaw on customer-provided or procured hardware.
• Security hardening, integration setup, workflow configuration, and launch assistance.
• A 14-day hypercare period for issues directly related to the original setup.
• Optional ongoing support or managed service arrangements if separately agreed.

3. Payment and Refunds

Implementation fees are one-time charges unless otherwise stated. If you cancel before the scheduled setup session, we may issue a refund at our discretion or according to the booking terms shared with you.

Once the setup session has been substantially completed, implementation fees are generally non-refundable. If we cannot complete the agreed work for reasons within our control, we will either reschedule or provide an appropriate refund.

4. Customer Responsibilities

• You are responsible for backing up your systems, files, credentials, and configurations before any setup work begins.
• You must provide timely access to hardware, accounts, credentials, networks, and other dependencies needed to perform the work.
• You are responsible for the accuracy of the technical and operational information you provide.
• You are responsible for ensuring that your use of OpenClaw and connected systems complies with applicable law and third-party terms.

5. Third-Party Software Disclaimer

OpenClaw and connected integrations may be developed, maintained, or operated by third parties. We do not own or control all such software and do not guarantee their continued availability, security, functionality, or compatibility.

6. Hardware Disclaimer

If hardware is procured on your behalf, it is provided subject to the original manufacturer's warranty and limitations. If you provide your own hardware, you are responsible for ensuring it meets the technical requirements for deployment.

7. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, business interruption, lost profits, unauthorized access, or third-party failures.

Our aggregate liability arising out of or related to the services will not exceed the amount you paid for the specific service giving rise to the claim.

8. Disclaimer of Warranties

Services are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted operation, perfect security, or that the deployment will satisfy every specific requirement you may have.

9. Indemnification

You agree to indemnify and hold harmless OpenClaw Setup and its personnel from claims, damages, losses, liabilities, and expenses arising from your use of the services, your use of OpenClaw after deployment, or your violation of law or third-party rights.

10. Data and Security

During setup, we may need temporary access to your systems, accounts, or credentials. We will use that access only as needed to deliver the service. You are responsible for rotating or changing any credentials shared with us after setup.

11. Post-Setup Support

The 14-day hypercare period covers issues directly caused by the original deployment. It does not include unrelated new feature requests, third-party outages, hardware failures, or customer changes made after the original implementation unless separately agreed.

12. Dispute Resolution

Before pursuing formal action, both parties agree to attempt good-faith negotiation. If a dispute cannot be resolved informally, it may be resolved through binding arbitration or another agreed dispute process consistent with applicable law.

13. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles, unless applicable law requires otherwise.

14. Changes to These Terms

We may update these Terms from time to time. Continued use of our services after updated Terms are posted constitutes acceptance of the revised Terms.

15. Contact

Questions about these Terms? Contact us at jiayi@errorplusone.com.