Privacy Policy

1. Introduction

OpenClaw Setup ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our website and our OpenClaw deployment services.

2. Information We Collect

We may collect the following categories of information:

• Contact and inquiry information, such as your name, email address, phone number, and scheduling preferences when you contact us or request service.
• Payment information processed through third-party payment providers. We do not store full credit card details on our own servers.
• Setup-related information, such as device details, network access, account access, and configuration requirements needed to complete your deployment.
• Website analytics data collected in aggregate to understand traffic and improve the site.
• Support communications sent to us by email, chat, or other channels during setup, hypercare, or ongoing support.

3. How We Use Your Information

We do not sell or rent your personal information to third parties for marketing.

• To schedule, deliver, and support your OpenClaw setup.
• To process payments and maintain related business records.
• To communicate with you about your service, support, or account.
• To improve our website, operations, and service quality.
• To comply with legal, tax, accounting, and security obligations.

4. Third-Party Services

We may rely on third-party providers to help operate our business, including payment processing, scheduling, analytics, hosting, and communications. Those providers handle data under their own terms and privacy policies.

5. Data Handling During Setup

During deployment, we may temporarily access your devices, accounts, network, or credentials only as needed to complete the work.

• We limit access to what is reasonably necessary for setup and troubleshooting.
• We do not intentionally retain personal files, passwords, or unrelated customer data after the work is complete.
• We recommend changing any credentials shared with us after setup is finished.

6. Data Retention

We retain contact, project, and billing information for as long as needed to provide services, maintain support history, and satisfy legal or accounting requirements. You may request deletion of certain personal data, subject to those obligations.

7. Data Security

We take reasonable administrative and technical measures to protect information we handle. No transmission or storage method is perfectly secure, so we cannot guarantee absolute security.

OpenClaw is generally deployed on infrastructure controlled by you or your organization, which means operational data can remain on your own systems after setup.

8. Your Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data. To make a request, contact us at jiayi@errorplusone.com.

9. Cookies and Analytics

Our site may use limited cookies or similar technologies needed for core functionality and analytics. We do not run advertising trackers for behavioral targeting.

10. Children's Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the effective date above.

12. Contact

Questions about this policy? Contact us at jiayi@errorplusone.com.